September 22, 2023

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Computer system Globe fails to deliver as two-working day repair service turns into 12 | Cash

I’m an not happy purchaser of Pc Earth and its Group Knowhow. On 15 July I took my pc in for the reason that the on/off switch didn’t perform. Right after weeks of heading backwards and forwards, and having to invest in a new motherboard and a new challenging drive, I ultimately was told the personal computer was fastened and would be returned in two times. That was 12 days back. Irrespective of me showing up each and every day at Computer Globe, phoning the repair team regularly and demanding attention, I am nevertheless waiting around. I educate online so it has been a nightmare. A easy correct has develop into an high priced training with out any end result. I am furious.

PE, Tunbridge Wells, Kent

Your letter is nonetheless another case in point of purchaser services departments becoming swamped with queries and not able to cope. Like other Guardian Cash viewers, you struggled to get a response from Workforce Knowhow and turned to us in desperation.

Currys Pc Earth explained to us the repair was completed and the machine passed high-quality assurance in mid-August. Even so, owing to human mistake, this wasn’t scanned into the technique and, as a outcome, your pc didn’t make its way again to the retail store for collection.

Right after we created speak to, it escalated the issue and delivered the device to your neighborhood shop. It has agreed to include the value of restore and arranged for a £129 refund.

Currys Pc World suggests: “We are truly sorry that PE didn’t receive the common of consumer provider that we expect (of ourselves). We have apologised for the inconvenience and irritation, and have agreed to deal with the whole value of the Computer system maintenance as a gesture of goodwill. Our buyer is delighted with the resolution.”

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